Frequently Asked Questions

Everything you need to know about shopping with GENERATION.

How do I determine my size?

We provide a comprehensive size guide on each product page. Since our fits range from contemporary to traditional, we recommend checking the specific measurements for the length and bust to ensure the perfect fit.

What is your shipping policy?

We offer nationwide and international shipping. Domestic orders are typically delivered within 3-5 business days, while international shipping timelines vary based on your location and selected courier service.

Can I return or exchange an item?

Yes, we accept returns and exchanges within 14 days of delivery, provided the items are unworn, have all original tags attached, and are accompanied by the original invoice.

How should I care for my GENERATION garments?

To maintain the quality of our fabrics and intricate embroideries, we recommend hand washing in cold water or dry cleaning. Avoid using bleach and always iron on a low heat setting.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa and Mastercard. For domestic customers, we also offer Cash on Delivery (COD) and bank transfer options.

Can I modify or cancel my order after it has been placed?

Orders can be modified or cancelled within 12 hours of placement. Once an order has been processed and dispatched to our logistics partner, we are unable to make further changes.